Cork Essentials General Terms and Conditions of Sale

Company details

Cork Essentials

Korte Kopstraat 69, 2900 Schoten



Article 1: General provisions

The Cork Essentials e-commerce website, company with registered office at Korte Kopstraat 69, 2900 Schoten, VAT BE 0730613601, offers its customers the opportunity to purchase products from its online store online.

These General Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the Cork Essentials web store, the Customer must expressly accept these Conditions, agreeing to the applicability of these Conditions to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, except when previously accepted in writing and expressly by Cork Essentials.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other taxes or taxes that are obligatory to be borne by the Customer.


If delivery, reservation or administrative costs are charged, this will be stated separately. The shipping costs are borne by the customer. The fixed rates can be consulted on the website.

The price indication refers only to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.


Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Cork Essentials is not bound by obvious errors or mistakes in the offer. Cork Essentials is only bound by a means obligation as to the correctness and completeness of the information provided. Cork Essentials is in no way liable in the event of manifest material errors, typesetting or printing errors.


If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact the business manager in advance.

The offer is valid as long as supplies last and can be adjusted or withdrawn at any time by Cork Essentials. Cork Essentials cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases


To order

When you order an item, it will end up in your shopping cart. If you want to order multiple items, you can click on 'continue shopping'. If you have the desired items in your shopping cart, click on 'order' to continue with the ordering procedure.


Place an order

If you agree with the terms and conditions, you can place your order definitively. You will receive a confirmation of your order by e-mail.



After you have placed your order, you will receive your invoice by email within 2 working days. Once your payment has been received, your order will be processed further.



The order will be delivered to the delivery address specified by you within the specified delivery time. The delivery time starts when your payment is received.


The Customer can choose between the following payment methods:

  • via credit card

  • via bank card (Klarna)

  • Bancontact

  • Paypal

Cork Essentials is entitled to refuse an order due to a serious shortcoming on the part of the Customer with regard to orders involving the Customer.


Article 5: Delivery and implementation of the agreement


As soon as the products have been paid, the products will be sent via the postal parcel service provider. Shipments are made on fixed days, twice a week. The delivery time is 3 to 5 working days. Delivery costs are the responsibility of the customer, unless otherwise agreed with Cork Essentials. The shipping rates can be found on the website.
Items ordered through this web store are delivered in Belgium.

The delivery is done by Parcel (Bpost). The duration of the delivery depends on the delivery term of the chosen parcel service provider.

The costs depend on the shipping costs that the chosen supplier maintains.

All prices of the shipping costs can be consulted on the website.

These prices are subject to change that can be imposed by the supplier. The products are shipped on 2 fixed days a week, if the product is in stock, this period may be subject to changes imposed by the parcel service provider.
Unless otherwise agreed or expressly determined otherwise, the goods are delivered to the Client's place of residence within 30 days of receipt of the order. Any visible damage and / or qualitative shortcoming of an item or other shortcoming in the delivery must be reported by the Customer to Cork Essentials without delay.

The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk will already pass to the Customer upon delivery to the carrier, if the Customer's carrier has been instructed to transport the goods and Cork Essentials has not chosen this option.

Article 6: Retention of title

The delivered items remain the exclusive property of Cork Essentials until full payment by the Customer.

The Customer undertakes to inform third parties of the retention of title of Cork Essentials, if necessary, for example to anyone who would seize articles that have not yet been paid in full.


Article 7: Right of withdrawal


The provisions of this article apply only to Customers who, in their capacity as consumers, purchase items online from Cork Essentials.

If the right of withdrawal applies:

The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the good.


To exercise the right of withdrawal, the Customer must notify Cork Essentials, Korte Kopstraat 69 2900 Schoten, +32 484 97 31 9, via an unambiguous statement (e.g. in writing by post or email) of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

"The Customer can also electronically fill in and send the model withdrawal form or another clearly formulated statement via our website . If the Customer makes use of this option, we will immediately transfer the Customer to a durable medium (eg by e -mail) to send an acknowledgement of receipt of his revocation ".


To comply with the withdrawal period, the Customer must send his notice of his exercise of the right of withdrawal before the withdrawal period has expired.


The Customer must return or hand over the goods to Cork Essentials, Korte Kopstraat 69 2900 Schoten immediately, but in any event no later than 14 calendar days after the day on which he communicated his decision to withdraw from the contract to Cork Essentials. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.


The direct costs of returning the goods are for the account of the Customer, unless otherwise agreed and confirmed in writing by Cork Essentials.


If the returned product has been impaired in any way, Cork Essentials reserves the right to hold the Client liable and to claim damages for any depreciation of the goods resulting from the use of the goods by the Customer which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.


Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.


If the Customer revokes the agreement, Cork Essentials will refund to the Customer all payments received from the Customer up to that time, including the standard delivery costs, within a maximum of 14 calendar days after Cork Essentials has been informed of the Customer's decision to to revoke the agreement. In sales contracts, Cork Essentials can wait with the refund until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice of a method of delivery other than the cheapest standard delivery offered by Cork Essentials will not be refunded.


Cork Essentials will reimburse the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such a refund.



Article 8: Warranty


Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.


[Commercial warranty]

To invoke the warranty, the Customer must be able to provide proof of purchase. Customer is advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact the Cork Essentials business manager and return the item to Cork Essentials at his expense.

If a defect is found, the Customer must inform Cork Essentials as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Afterwards, any right to repair or replacement lapses.


The (commercial and / or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or changes to the item, heavy use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Client proves otherwise.


Article 9: Customer service

Cork Essentials customer service can be reached at +32 484 97 31 97, by email at or by post at the following address: Cork Essentials at Korte Kopstraat 69 2900 Schoten. Any complaints can be directed to this.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights held by Cork Essentials, the Client will owe interest of 10% per year on the unpaid amount in the event of late or late payment from the date of the default by law and without reminder. In addition, the Customer is legally and without reminder owing a fixed compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, Cork Essentials reserves the right to take back unpaid or fully paid items.


Article 11: Privacy


The controller, Cork Essentials respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.


The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes.


You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to Cork Essentials at Korte Kopstraat 69, 2900 Schoten. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.


In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact Cork Essentials, Korte Kopstraat 69, 2900 Schoten,


We treat your data as confidential information and will not pass it on, rent or sell it to third parties, unless the data is used for the delivery of the goods.

If Cork Essentials provides the ability to log in to the website in the future, the customer is self-responsible for keeping his login details confidential and for using his password. Your password is stored encrypted, so Cork Essentials does not have access to your password.

Cork Essentials keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent.


If you have any questions about this privacy statement, please contact us at


Article 12: Use of cookies


During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify one machine.


You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.


By using our website, you agree to our use of cookies.

Article 13: Affect of validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by [...] to enforce or exercise any of the rights listed in these Terms shall never be construed as a waiver of such provision and shall never invalidate affect these rights.


Article 14: Change of conditions

These Terms are supplemented by other expressly referenced terms and the Cork Essentials general terms and conditions of sale. In the event of contradiction, the present Conditions prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law - Disputes

Belgian law applies, with the exception of the provisions of private international law on applicable law.


The courts of the consumer's domicile are competent in legal disputes. The Consumer can also turn to the ODR platform ( ).



Appendix 1: Model withdrawal form

[To be able to verify your identity, the text below must be sent from the email address that Cork Essentials knows.]


Dear Customer, you must only complete and return this form if you wish to withdraw from the contract.


To Cork Essentials, (


I hereby inform you that I revoke our agreement regarding the sale of the following goods:
- ...

Ordered on (*)

Name, First name consumer:

Delivery address consumer:

Signature of consumer (s) [only if this form is submitted on paper]:

Date :


(*) Strike out what does not apply.